FAQ

Device SA offers complete cradle to grave IT lifecycle services all under one roof. We collect, warehouse, configure, deliver and install new equipment and then collect, data sanitize, refurbish and remarket the old equipment. Our particular specialty is the end of life / end of lease asset disposals of large corporates and IT finance houses. We help our clients to realize maximum residual values on their old equipment while maintaining strict control of the entire disposal process, ensuring data security, adherence to applicable legislation, environmental responsibility and best business practices.

• Size: Device SA is the largest IT refurbishing company in Africa.
• Facility: 4000sqm high security facility in Wynberg, Sandton.
• Staff: Well established full-time staff compliment.
• Fleet: We have our own fleet, payloads ranging from 500kg – 8ton.
• Processing Capabilities: 5000+ units per month comfortably, can gear to 10 000+ as required.
• Logistics Capabilities: 10 000+ units per month comfortably. National capabilities.
• Storage Capacity: 40 000+ units.
• Stock Holding: PCs, LCDs, Laptops, Servers, Printers, Specialized IT Products, Parts.
• Services Clients: IT Manufacturers, Government Departments, Banks, Finance Houses, Multinational Corporations, Listed Companies,
• Sales Clients: Colleges, Schools, Listed companies, Small Businesses, Computer Dealers, Smaller Refurbishers, NGO/NPO’s, Parts Dealers, IT Maintenance Contractors,
• Warranty: Most of the equipment refurbished by Device SA carries a 6 month “carry in, carry out” warranty.

 

 

Device SA History 

Device Global Technology SA (Pty) Ltd was established in 2002 by Device Global, an international IT services company based in the Netherlands with operations across Europe. In 2005 Device SA became South African owned. The change of ownership enabled Device SA to better position themselves in the local market, combining the efficient structures of the European founders with the flexibility required for the South African market.

The core business of Device SA is reverse logistics and refurbishing. IT equipment that has reached the end of its leasing period or useful life needs to be removed from corporations to make place for new equipment. Most of this used equipment still has financial value. Device SA has become a market leader in the refurbishing and remarketing of IT equipment. Device SA also takes care of the disposal of assets which have no financial value in an environmentally friendly and legally compliant manner.

Device SA has grown substantially since its establishment and change of ownership. This growth has allowed Device SA to purchase complimentary companies in the industry, absorbing their infrastructure and expertise. There has been growth in both the number of projects and the scale undertaken. The availability of such large quantities of stock has enabled the growth of sales both on a supplier and customer level. Device SA looks forward to a future of continued growth and development in the South African IT sector.

How do you refurbish the IT equipment?

Device SA follows strict refurbishing processes to ensure that the equipment we sell is in good working order and that all local legislation (POPI, Second Hand Goods Act, National Environmental Waste Act, etc.) is upheld. In addition to our laptops, we offer a selection of refurbished servers to meet your business needs. We do this to protect our suppliers, ourselves, and the customers to whom we remarket, providing the peace of mind that comes from knowing the equipment has been certified refurbished by us. This is the basic outline of the refurbishing process:

Arrive on supplier site, scan all equipment, package, pack, transport to Device.

Arrive at Device, scan all equipment, confirm quantities line up.

Secure data sanitation. This takes 2-12 hours depending on hard drive size.

Perform a technical audit of the equipment. The specifications and functionality of each component in the equipment is tested and recorded.

Perform a cosmetic audit. The cosmetic condition of each unit is checked and recorded.

Repair or replace any faulty components.

Repair or replace any panels which are not cosmetically acceptable.

Units which are beyond economical repair are stripped for parts.

Faulty parts and damaged panels are recycled in an environmentally friendly fashion (In 2016 Device SA purchased an electronic waste recycling company so much of this process is handled in-house).

Clean the equipment. This involves removing panels cleaning and then reassembling.

Book the working equipment into stock.

Remarket the equipment.

Prepare the orders to customers specifications, and perform a quality control test.

Package the equipment.

Dispatch to the client.

What are product grades?

Product grades categorize the cosmetic condition of equipment, not the functionality. Grade A, A- (A minus) and B are all 100% functional. Most of the equipment we sell is A Grade, therefore only equipment which is A- or B Grade have their cosmetic grading listed. It is important to understand that the equipment is not new.

Desktops / Thin Clients / Towers / Workstation Towers:

A Grade: Good cosmetic condition. Fair wear and tear (light scratches / dents / blemishes) allowed.

A- Grade: Fair cosmetic condition. Minor scratches / dents / blemishes.

B Grade: Poor cosmetic condition. Major scratches / dents / blemishes.

Laptops / Workstation laptops:

A Grade: Good cosmetic condition, fair wear and tear (light scratches / dents / blemishes) allowed.

A- Grade: Fair cosmetic condition, minor scratches / dents / blemishes. Visible wear on the palm rests or keyboard. Hairline cracks to the casing.

B Grade: Poor cosmetic condition, major scratches / dents / blemishes. Excessive wear on the palm rests or keyboard. Cracks and minor breakages to the laptop casing. Damaged screen hinges including

Screens (LCD / LED):

A Grade: Good cosmetic condition, fair wear and tear (light scratches / dents / blemishes) on the case are allowed.

A- Grade: Fair cosmetic condition, minor scratches / dents / blemishes to the casing. Minor pressure marks or scratches on the screen.

B Grade: Poor cosmetic condition, major scratches / dents / blemishes on the casing. Pressure marks or dead pixels on the screen.

Printers / Servers:

Printers and Servers are not cosmetically graded.

What operating system and software are loaded on the machines?

None. All equipment is sold without any software or operating system loaded. The products which have an attached COA (Certificate of Authenticity) for an operating system have the COA listed in the product specifications, this is not loaded.

How much stock do you have?

We specialize in bulk refurbishing and remarketing, so our stock holdings are always bulk. The website contains a selection of our most popular items, we generally hold 20-500+ of each item listed. We still suggest putting in your orders as soon as you decide what you want to avoid disappointment – because we sell in bulk we tend to move through our stock quite quickly.

Do you have stock not listed on this website?

Yes, the stock listed on this website is just a selection of the stock which we have available for sale. Generally, clients can find what they are looking for from the selection on our website. Please feel free to get hold our sales team by phone or email if you are looking for something specific which is not listed in the online selection.

All refurbished products on this website are sold with a 6 month carry in – carry out warranty. This means that the customer is responsible for bringing the unit to us for repair and for collecting the repaired unit from us. We also do out of warranty repairs for clients on stock purchased from Device SA, these are billed for.

General exclusions:

Electrical surge damage – We do not cover any electrical surge damage regardless of the cause.

Software – We do not cover any software issues under warranty.

Viruses – We do not cover any damages caused by viruses.

User damage – Physical damage, water damage, dropped / shaken hard drive, any repairs, any modifications, user tampering.

Abusive use – Overclocking, crypto currency mining, overuse, use for non-manufacturer intended purposes, use outside of intended duty cycles (printers are specifically susceptible).

Environmental damage – Use in overly hot / dusty / moist / humid / pressurized / altitude / otherwise inhospitable environments.

Product specific exclusions:

Desktops: None

Screens: None

Laptops: Electrically sensitive parts (AC adaptors, Batteries)

Servers: None

Printers: Consumables (Toners, Drums, Maintenance Kits, Fusers, Imaging Kits, Rollers etc.)

Workstations: None

Thin Clients: Electrically sensitive parts (AC adaptors)

Introduction

Welcome to devicesales.co.za. This website is owned by Device Global Technology SA (PTY) LTD (Trading as Device SA) and provides information about the pricing and specifications of products available for sale at Device SA.

By accessing and using this website, you agree to be bound by these terms and conditions. If you do not wish to be bound by these terms and conditions, then you may not access, display, use, download, copy or distribute any of the content of this website.

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Governed by the laws of South Africa

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You expressly agree that the use of this website is entirely at your own risk. Device SA makes no representations or warranties of any kind, whether express or implied, to the accuracy of the contents of the website. Device SA does not warrant that the website’s functions will be uninterrupted or error-free, or that the site or its server is free from viruses or other harmful components.

Device SA, its owners, directors, employees, officials, suppliers, agents and/or representatives shall not be liable for any loss or damage, whether direct, indirect or consequential, or any expense of any nature whatsoever, which may be suffered by the user, which arises directly or indirectly from reliance of the website and/or its content.

Device SA, its agents or suppliers shall not be responsible for any direct or indirect special consequential or other damage of any kind whatsoever suffered or incurred by you related to your use of, or your inability to access or use, the content or the website or any functionality of the website or of any linked website, even where Device SA is expressly advised thereof.

By using this website you indemnify Device SA, its owners, directors, employees, officials, agents, suppliers or representatives, and keep them fully indemnified, from and against any loss or damage suffered or liability incurred in respect of any third party, which arises from your use of this website.